Thank you for shopping with Jeevanayu / Kesh Tejam.
As our products are natural, freshly prepared herbal cosmetic products meant for external use only, we follow a strict No Return and No Refund policy.
No Returns / No Refunds
- We do not accept returns or provide refunds once the product has been delivered
- This policy is followed to maintain hygiene, freshness, and product safety
- All products are herbal cosmetic products for external use on hair and scalp only
Product Safety Disclaimer
- Products are made using natural ingredients
- No harmful chemicals are added
- For external use only
- Please perform a patch test before use
- Discontinue use if irritation occurs
Before Placing an Order
We request customers to:
- Read all product details carefully
- Check ingredients and usage instructions
- Ensure correct shipping address and contact details
Placing an order confirms that you agree to this policy.
Damaged in Transit
- If the product is physically damaged during transit, please inform us within 24 hours of delivery
- Clear photos or videos must be shared for record purposes
- Resolution, if any, will be handled at our discretion
Need help?
Contact us at support@jeevanayu.com for questions related to refunds and returns.