Thank you for shopping with Jeevanayu / Kesh Tejam.
Please read our shipping details carefully before placing an order.

Shipping Locations

• We currently ship across India
• Orders are processed and shipped from Jaipur, Rajasthan

Order Processing Time

• Orders are usually processed within 2-5 business days
• Processing time does not include Sundays or public holidays

Estimated Delivery Time

• Delivery usually takes 5–7 business days after dispatch
• Delivery time may vary depending on location, courier service, and external factors

Shipping Charges

• Shipping charges (if applicable) are shown at checkout before payment
• Any free shipping offers will be clearly mentioned on the website

Order Tracking

• Once your order is shipped, tracking details will be shared via WhatsApp / SMS / Email
• You can track your order using the provided tracking link

Delayed or Undelivered Orders

• Delays may occur due to weather conditions, courier issues, or remote locations
• If your order is delayed beyond the expected delivery time, please contact us

Damaged or Incorrect Orders

• If you receive a damaged or incorrect product, please inform us within 48 hours of delivery
• Kindly share clear images or videos of the package and product for verification

Address Accuracy

• Please ensure your shipping address and contact details are correct while placing the order
• We are not responsible for delays or non-delivery due to incorrect address information