Thank you for shopping with Jeevanayu / Kesh Tejam.

As our products are natural, freshly prepared herbal cosmetic products meant for external use only, we follow a strict No Return and No Refund policy.

No Returns / No Refunds

• We do not accept returns or provide refunds once the product has been delivered
• This policy is followed to maintain hygiene, freshness, and product safety
• All products are herbal cosmetic products for external use on hair and scalp only

Product Safety Disclaimer

• Products are made using natural ingredients
• No harmful chemicals are added
• For external use only
• Please perform a patch test before use
• Discontinue use if irritation occurs

Before Placing an Order

We request customers to:

• Read all product details carefully
• Check ingredients and usage instructions
• Ensure correct shipping address and contact details

Placing an order confirms that you agree to this policy.

Damaged in Transit

• If the product is physically damaged during transit, please inform us within 24 hours of delivery
• Clear photos or videos must be shared for record purposes
• Resolution, if any, will be handled at our discretion